We're sorry you're having trouble. Here's what you can do.
Step 1: Try these quick fixes
- Check your internet connection. Try switching between Wi-Fi and mobile data.
- Restart the app. Fully close PhotoApp and open it again.
- Restart your phone.
- Update PhotoApp to the latest version from the App Store or Google Play.
- Update your phone's operating system. PhotoApp requires iOS 15 or later on iPhone.
- Reinstall the app. After reinstalling, go to Settings (top-right corner) and tap Restore Purchase.
Step 2: Collect some details
- Your device model and operating system version
- A screenshot or screen recording of what happens when you open the app
- When the problem started (for example, after an update)
Step 3: Get in touch
Send the details to [email protected]. We'll look into it and get back to you by email as soon as possible.