Getting help from PhotoApp Support should be quick and easy. Here's how to contact us and get an answer as fast as possible.
What to include in your request
- Your User ID: Tap Settings in the top-right corner, then tap your User ID to copy it.
- Your device and operating system: For example, iPhone 15 with iOS 18.
- A clear description of the issue: What happened, and what were you trying to do?
- Screenshots or a screen recording, if possible.
Check the Help Center first
- Premium missing: Go to Settings (top-right corner) and tap Restore Purchase.
- Billing and refunds: App Store and Google Play purchases are managed by Apple and Google.
- Technical issues: Restart the app, check your connection and make sure PhotoApp is up to date.
Response times and follow-ups
- We'll reply to the email address you contacted us from. Please check your Spam or Junk folder too.
- If you haven't heard back within 48 hours, reply to the same email thread instead of sending a new request.
You can reach us at [email protected].